As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two studies shed light on best practices when it comes to online ordering and third-party delivery as well as overall customer experience.
The studies — conducted by research analytics concern, Sense360, and restaurant software and service provider, OrderTalk — show third-party delivery adoption is less risky for restaurants than many assumed, while customer experience with online ordering may be less satisfying than was previously realized.
In the Sense360 study, the company used mobile sensor Read More . . .